Chose to give 1 star since 0 star is not an option. The... - abdul
Chose to give 1 star since 0 star is not an option. The service advisor Adrian, doesn't know how to deal with customers or care to listen to their concern. Took my car for oil change and tire rotation, after leaving the dealership less then a mile I had to pull over cause I was hearing sounds from the front passenger, I called back and was told to bring it back....when I got back Adrian sent the technician who's initially worked on my car to check what was wrong. I asked the technician if I can also come into the service area to see what's wrong, the technician Cody, got permission and took me inside. The car was lifted back and while the technician was trying to remove the nut, he broke the stud in front of me. So I was told to go back in the waiting lounge area and Adrian came to me and told me that the reason I was hearing those sounds and vibration was due to the fact the stud was broken. He quickly blamed me for that and had a bad/aggressive tone. I explained to him that it was his technician fault and he quickly gave me a whatever look and left. Eventually they replaced the stud after an hour and I was told my car is ready again. I drove off again and I was hearing the sound. I called back to the service department and was told Adrian is busy at the moment so he will call me back, at the same time I was texting back at the number they gave me while my car was in service and Adrian said that my tires are bad. I had to drive to pep boys, pay them $30 for diagnostic and found out their service technician didn't torque the lug nut on all the wheels that why I was having vibrations and hearing sound since it was bumping into the calipers.
My rims have scrape marks from the inside. Which is surprising knowing this is a an Acura dealership and that's how they treat customer car. I could've got into a wreck or my wheels could've fall off. This is the most worst dealership to service your car. If the dealership is understaff then maybe they shouldn't take more appointments or walk-in if they can't handle them. The service technician looked as if he just started but that guy Adrian he's just crap. I hardly give reviews but this time I was waiting to write this review up so people can be aware of this dealership. Total crap. If the service department is like this then maybe the sales department could be worse.
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