45 California Audi Dealers

Excellent service and great communication Frank did a - Hmukaled

Excellent service and great communication Frank did a great job keeping me updated with the car progress

Stephen Garlatta, Brett McKinley and Bryan Villasenor - mg4

Stephen Garlatta, Brett McKinley and Bryan Villasenor were very welcoming and helpful. Would recommend Walter's to anyone looking for an Audi and a team willing to work with you on finding the right deal.

love x3 yasser showed me great car if you go in ask for - olga12

love x3 yasser showed me great car if you go in ask for this guy his service is the best

Took a good while for someone to come help me when I - desanders24

Took a good while for someone to come help me when I arrived. Once I spoke with someone the process ran smoothly from there.

Jeff Crawford has been wonderful in addressing any and - seanward

Jeff Crawford has been wonderful in addressing any and all of my needs with my 2022 SQ5 Sportback. Mr. Crawford is a pleasure to have as someone handling my service needs.

I have been buying hind end cars for a long time. Lasher... - Swiftshoez

I have been buying hind end cars for a long time. Lasher Audi treated me like I was a VIP customer the moment I stepped in the door. The knowledge & customer service I received was second to none. I will only purchase my cars ELK grove Audi in the future

George Gushulak is an absolute gem! - Audi1

George Gushulak is an absolute gem! He is the only reason why I go to the Audi dealership... He helped me replace a fuse to solve an electrical issue and went right to it off the top of his head. He is very knowledgeable and accommodating. He is also very helpful regarding educating the customer on other repairs... If George goes, then I go!

Very knowledgeable and their to try to get peoples needs - Vosgraur

Very knowledgeable and their to try to get peoples needs meet very professional and kersey

I came in a little while ago just looking around, and... - k

I came in a little while ago just looking around, and Alfredo was very helpful and wasn’t pressuring me at all to purchase a vehicle on the spot; overall the staff there was very nice and respectful of your space, on top of the dealership itself being organized and clean, would 100% reccomend purchasing a vehicle from here

Audi North OC is a 5 star dealer. - pckstpr30

Audi North OC is a 5 star dealer. The parts dept. was friendly and knowledgeable. Steve in service was super helpful and made me feel like I was his only customer.

Mike was fantastic. - Jerry3310

Mike was fantastic. Made the process simple, fast, and stress free. I’m and out in 30 minutes.

Dealership was quick to respond to my inquiries, and - JP

Dealership was quick to respond to my inquiries, and courteously adjusted to my time constraints. Very professional.

Best and fastest new car experience I have had. - rhouser@edgesgroup.com

Best and fastest new car experience I have had. Sales guy was great and so was the manager also the finance guy was great as well

Negative experience overall. - va

Negative experience overall. I went in to buy a used Volkswagen Jetta that they had listed. I called in before to make an appointment and was told that the car is available. Upon reaching I was intially told that they were waiting for the car keys from the customer who test drove (the car on the lot seemed like it had not be moved for sometime). We went to the car and I inspected the car from outside, I mentioned that I was interested in buying the car so we went ahead and got the paperwork done(Since I didn't do a test drive, I could return the car when I test drive it and find any issues).Since they didn't have the car keys, they decided to give me another car as the loaner. They didn't know by when will they receive the car keys, hence the loaner agreement didn't have an end date specified when I signed it. About two weeks passed an they still hadn't called me to confirm whether the car was available or not. One weekend all of a sudden I was getting multiple calls from the dealership saying that the car was available and I should come down as soon as possible. Upon asking for a day to come, the person on the phone mentioned that the loaner agreement was expiring and I should not be driving the car with an expired agreement (There was no end date on the agreement that I signed). While driving to the dealership to return the loaner and test drive my car, I was getting multiple calls from the dealership about the loaner car,since they had a potential customer for that car. Overall my experience with the dealership was a bad one, the only reason I ended up buying the car was the price. The sales agent and the manager have been pretty unresponsive/unreachable. I hope they serve their Audi customers better

Fast service with convenient drop off and pick up - pb17

Fast service with convenient drop off and pick up shuttle. Sidney communicated all details with quick responses.

I am really sad about my recent experience with Audi - Janet

I am really sad about my recent experience with Audi Mission Viejo. I had my 2011 Audi A4 at the Mission Viejo dealership for more than one month, I took it in first due to the engine light came on, along with notice of minor oil leak on the ground as well as a sluggish start. It took them two weeks to diagnose the problem stating Timing Chain is loose and needing replacement, which costs about $2500. They quoted it will be done in three business day, which we can pick up the car on next Tuesday So we another two weeks passed, and we don't hear back from them on the status of the repair. I called my service advisor Greg daily to get an update. He never called back. But he sent us an email with another estimate of $1500 for intake manifold replacement. My husband and I were very suspicious about the additional finding, but agreed for them to fix itwith the request that they save the replaced parts. Again, we don't hear back from them for 2 more weeks, now we called Greg P daily, along with the service Manager Chris. Neither one returned our repeated phone calls. Now about almost 6 weeks since we took the car in, another service advisor called and said the car is ready. When we arrived to pick up the car, we asked for the replaced parts, which is the agreement for them to replace the intake manifold. They said they don't have it. We were furious when we left the dealership. Since I got the car back from the dealership, the oil leak is worse than before. I again tried to call my service advisor and the service manager. No returned phone calls. I am really sad that I spent over $4000 on the car, and the problem is not fixed, and NO ONE at the dealership will return my phone call. I hope people think twice about taking your car there for service!!!

Purchasing my Q5 at this dealership was effortless. - Julienne

Purchasing my Q5 at this dealership was effortless. I interfaced with sales expert Kevin and finance rep Thierry. Both were knowledgeable, kind, professional, and helpful. Boy, what a step up this is from dealing with employees at West Coast Toyota! Thanks for the seamless process. I really look forward to car life at Circle Audi.

I’m buying a car from San Diego. - jkurtzsd

I’m buying a car from San Diego. The staff at Audi Monterey has been so great and communication and making the process easy from afar.

Zac Fitzgerald was a superlative person to work with at - Elizabeth Clark

Zac Fitzgerald was a superlative person to work with at Audi Marin. Not only did we find the perfect car, we found it quickly! He was professional, precise and gracious.

My Aston Martin battery died on a Friday night and the - sailon30

My Aston Martin battery died on a Friday night and the service advisor Ian Labrecque was on the phone trying to find a tow company who could take the car to the dealer for repair. he was with us on the phone until 10pm . I have not experienced such great service from any other dealer. He even explained to the tow truck driver how to charge the battery and its location. Simply amazing service. I consider myself very lucky to have this dealership in our valley.

Super helpful when dropping off my car to be serviced. - Hc

Super helpful when dropping off my car to be serviced. I’m always greeted with a smile and kept updated throughout the entire visit. Also, very important to me- getting a ride is always super fast and easy!

Drop the car off because I had an extended warranty come - beans.routers_09

Drop the car off because I had an extended warranty come to find out my warranty was expired dealership tried charging me close to $1000 to make an estimate on a few items, one item being reverse light bulb which I told them that was bad and they did not even replace it, pick the car up with no repairs and had to pay close to $700, this is the exact reason why nobody likes the dealership because every time they get a chance they screw you over for as much money as they can possibly get

This was the best car buying experience that I have had - Puchunguita2

This was the best car buying experience that I have had in a very long time. Erik was awesome and very knowledgeable. He was super-efficient dealing with all the necessary paperwork making the whole process for us so easy. He is definitely a great salesperson.

Deeply disappointed! - Abhishek Joshi

Deeply disappointed! When I bought my car, there was issue with starting Apple Carplay and the dealership told me this just needs to get an update and I can get it done at any Audi dealership. In 3-4 weeks I booked an appointment in Audi Fletcher Jones who fixed it but told me my front wheel rotors are damaged and need to be changed immediately, and Audi Calabasas should have checked it before selling it. I also bought the Platinum Maintenance package as per Audi Calabasas' recommendation. But after reaching out to the dealership multiple times and explaining that I haven't even driven 1000 miles, so the rotor damage does not make sense, all they said is I have to get it changed at my expense. I was not expecting to spend $1k within a month and under 1000 miles of driving after buying the maintenance package. I feel cheated :(

Such unethical practices! - Dark Phoenix

Such unethical practices! Do not go here unless you want to know for sure you are getting tricked! They were only willing to be reasonable once we said we should talk to a lawyer!

I've been going here for nearly 10 years and the service - gfalvo3

I've been going here for nearly 10 years and the service has gone down the tubes. In short, I had to return 4 times to get a window leak fixed. I was provided no concession and was even incorrectly charged for the service. I had to follow-up 4 times over 2 weeks before someone called me back to address it (when I was told they would get back to me the next day). Just really poor service, expectations, etc. I will never use them again

I’ll start by saying that Nemer Sarriedine (general - Kyle

I’ll start by saying that Nemer Sarriedine (general manager), Tony Kang (sales manager), and Jarvis Godinez-Aviles (sales specialist) are about as incompetent, rude, and unprofessional as they come. Steer clear of this shady shady dealership. Audi corporate and the BBB will be hearing from me on this issue. I had the most horrendous experience from beginning to end. I’ll try and paraphrase this for the sake of brevity but bear with me and understand I don’t write reviews like this lightly. We live in Washington State. Found a vehicle at Audi West Covina that we wanted to purchase, negotiated the deal remotely, and made a deposit on the vehicle to secure the purchase. We bought plane tickets from our home state to LAX, took an Uber over an hour to get to their location, walk in, and these guys had sold the car 30 minutes prior to us arriving. Mind you we had spoken to the sales person (Jarvis) the second we landed in LA, and every day for 5 days prior, confirming our plans and exactly when we would be there to pick up the car. Needless to say I was dumbfounded and extremely angry when I showed up and the car was gone. Tony Kang (the sales manager) blamed our sales person (Jarvis Godinez-Aviles) and called him, and I quote, “a xxxxing moron” in front of us us and the rest of the sales floor. This comment alone showed me the level of professionalism they operate at. I told them I was not leaving until they fixed the situation. After haggling over price on a similar car I finally got the general manager’s number and called him directly. Long story short we ended up paying over $3k more than we had anticipated for a very similar car. I was not happy with the sale in any way, but was not leaving without a car as we had to get it back to Washington state. Even after their monumental screw up they were trying to screw me on the sale of this different vehicle. I only got them to a reasonable price on the new vehicle until I demanded to speak to the General Manager. Anyhow, we make the sale on the other vehicle and get back home the car. Then the story gets even worse, if you can imagine. While they were cleaning the car they forgot to put the floor mats back in the trunk and we unfortunately didn’t realize this until we got the car home. No biggie I thought. They’ll just ship them to us. I called 7 times over two weeks (not an exaggeration) and spoke with multiple sales people…. and finally got someone to return my call to “handle” it. They said they would ship the floor mats and asked if we wanted the stock cloth floor mats that come with every Audi A4, and we said yes. The caveat was that the mats were out of stock and couldn’t ship for a month. I kindly agreed and said we’d wait. One week later aftermarket rubber mats come in the mail. I again am dumbfounded and annoyed. I called another 3-5 times to “try” and get someone to send the correct ones. I finally spoke with Nemer Sarriedine (their General Manager) and when I asked him to send the correct mats he immediately got angry and said (and this I couldn’t believe this) “we’ve gone above and beyond for you. If you don’t want the mats we sent then you can throw them away. I will not send you the the correct mats and I will not take your calls anymore.” My next step is a complaint with Audi corporate, and I’ve already filed a complaint with the BBB.

I took my Audi A7 to Audi Pasadena for a repair in - Rob

I took my Audi A7 to Audi Pasadena for a repair in January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it was a problem with the brakes, and, with my consent, they would repair the problem. At that time I trusted Audi Pasadena, consented to the repair, and my brake pads and rotors were replaced in January 2022. Shortly thereafter, the problem persisted. I then took my car back to Audi Pasadena, and told them that the problem was not fixed. They apparently took a look at the car, and told me: "There is no grinding noise coming from the front of the car." And I was also told, "If there is a grinding noise, that's normal for Audis, and there's nothing wrong with it, and nothing we can do about it." The same day I went for a drive with the Service Manager. He shared with me that he heard the noise I was referring to. He suggested that it was not normal, and that he'd like to do further diagnosis, which I declined. They didn't get it right the first two times, I was not interested in a third misdiagnosis or assessment. In short. the Audi Pasadena service shop unnecessarily, and I believe knowingly, changed the brakes, and I was told that the brake replacement would solve the problem. Clearly it did not. To note: I brought the car in during the fall of 2021 for a routine service, at which point I was told that "the brakes are in good shape". Clearly the car did not need new brakes. I think Audi Pasadena does a poor job of assessing and determining repair needs. And as a result, suggests repairs that are not needed. It's worth noting that Audi Pasadena refused to refund the uncessasary brake repair that they performed on my vehicle. Finally, I find Audi Pasadena to lack integrity, honestly, ethics and the ability to "do the right thing" when it comes to correcting an error that they made. I'd strongly advise not to take your vehicle to Audi Pasadena if trust, honesty, and integrity matter to you when you repair your vehicle.

I’m a resident of Guam who recently purchased a car from - cinnabonguam

I’m a resident of Guam who recently purchased a car from Audi Pacific. The fear of doing this abroad was nonexistent after my first contact with Joby. I am proud to say the services I received was beyond excellent. Thank you Audi Pacific and a special thanks to Joby.