1 Rhode Island Audi Dealer

Had the with worst experience of my life with this - ysaura14

Had the with worst experience of my life with this service department. Took my vehicle to this service department because it was the closed one to me little did I know my worst nightmare would start at this dealers va service department. I purchased my Audi Q7 a few years ago in Mass. Last year I received a notice for a recall on my vehicle and naturally I brought it over to have it replaced at this location. After I got my vehicle back I had the “check engine” come on I called they said bring it back a hassle to get an appointment wasn’t able to bring it in right away then the gas consumption started to increase on the vehicle I called check engine light still on gas consumption in higher when I got my vehicle they charged me for regular check up and said it had nothing to do with the service they preformed that it had to do with the PCV valve which was a $2000 job and offered a coupons of some bucks off after a couple days the engine started shaking inside the vehicle took somewhere else now the vehicle have MORE codes at this point long story short installed the PCV value however the faulty engine cylinder codes never went away didn’t fix the engine light issue and the engine started acting up after it came out of the dealer. Everything ended up in a recommendation to trade my vehicle for a new one because at this point the option was opening up the engine to find out what was the problem which would cost $$ and no warranty the solution would be found or installing a new engine. Audi Service Warwick didn’t care didn’t even call back. I ended with a German vehicle that needs an engine replaced at 133k miles. BTW a new engine for my Audi Q7 still costs 17K THOUSAND DOLLARS without labor costs.

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