I was frustrated and steaming, since its Not even a week - alfierol
I was frustrated and steaming, since its Not even a week when I purchased the 330E. When my daughter driving home from school by herself at night the car it started to shakes, lost power, completely dead and stalled in the freeway. My daughter was terrified when she called me waited for 3 hrs for the BMW road side assistance to tow the car to BMW SD. I thought CPO BMW is free of mechanical defects and has been thoroughly inspected. Since its a CPO car and the seller Tony showed me the CARFAX everything is fine. Lesson learned, be aware before buying a preowned. I did not expect the next morning Mr. Soto of BMW SD service dept called, his demeanor and customer service is immaculate. He EPITOMIZED an example of after the sales customer service and he assured me that BMW SD got my back. Mr. Soto provided me a service car and has been giving me status. Mr Soto not only treated me with respect but he also show he care about his customer. He understand what I had experienced that I am worried about the safety of my family having been stranded in the freeway late at night. My first impression, I am giving BMW SD a 5 star of their initial OUTSTANDING job handling of this situation. Great service so far, Mr. Soto of BMW San Diego and thank you to the BMW SD management for looking into this matter. Excellent service thorough, efficient and timely. Marcelino is a great service advisor, check him out.
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