6 Colorado BMW Dealers

I’m at wits end with these guys… Our 2012 BMW X3 came up - Spaguy

I’m at wits end with these guys… Our 2012 BMW X3 came up for service and had a brake sensor light, an adaptive headlight error, an antifreeze leak and needed an oil change. We schedule an appointment and then went in with Bryce to discuss all the things wrong. They had the car for a couple weeks and it cost us around $2500 for service. I didn’t have issue with the price as long as it was fixed. Immediately on getting it back we noticed it was dripping oil in the driveway And emailed them… That’s something it never did before. A day or so later water pump went out (A little suspect considering they just changed the coolant tank). We brought it back again and they installed a new pump charging us another large bill. Got the car back still leaking oil. A few days later the parking brake stopped working (they just changed the brake sensors) and the adaptive headlight error came back up. We brought it back in again. Turns out something was unplugged on the parking brake and the adaptive headlight they’d repaired had the back of it fall off. They came up with $14,000 worth of extras the car needed (But only after I questioned them trying to charge me for the things they had already fixed) We had to initiate communication with them for the most part to find out what was going on with the car and were told an email and text was sent, neither of which we received. I went in and had a conversation saying they just needed to fix what they didn’t fix before. First they said the oil pan was leaking then they said the valve cover was leaking now I’m not sure which one it is but neither had done it before. I suspect they pulled the oil plug out with an impact gun and caused the leak. When we picked it up, the switch for the parking brake was cracked… I’m pretty sure the oil leak isn’t fixed either. At this point I’m going to file a BBB claim on what we’ve paid and ask for it back and take it somewhere where they can actually fix it

Jerrod was very courteous and helpful. - bkadams

Jerrod was very courteous and helpful. I had inquired on line about a 2017 Subaru Forester, He took the time to go to the vehicle and determine some conditions that I inquired about and gave me a call back with his findings. He also called back to advise me that the vehicle has sold. All in all, a pleasant experience, even though I didn't make a purchase.

Jon Eric Ferguson was a pleasure to work with. - berta7374

Jon Eric Ferguson was a pleasure to work with. We were driving up after work from Colorado Springs, Jon Eric waited for us; due to a slow down between football stadium and Aquarium that took us an extra 20 minutes to get to the dealership. Once we arrived, he was very personable, took the time to understand exactly what we wanted and showed us the truck, did our test drive with us. (even though it was now after hours for him). He was thorough and returned my calls. i would call Jon Eric if /when I am back in market. (yes, I did buy the truck)

Roland is Service Manager and took the time to - RPodboy

Roland is Service Manager and took the time to appropriately resolve all the issues that I presented. Great work by him and Palmer. The service department correctly analyzed a difficult problem to get me back on the road.

Perfect Job!!! - 051973jim

This was, by FAR, the BEST car buying experience I have EVER had!! Everyone I had contact with went out of their way to make me comfortable, and pressure free. The service I received was second to NONE!!!