INFINITI Dealer Reviews
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"Berman Infinity - the WORST SERVICE experience ever (they don't deserve 1 star - required to post). I have been trying to get my Infinity serviced since May 20. Had an appointment with a loaner (promised when I bought the car at Berman). Arrived at Berman and was told by Sam the service rep someone had given the loaner away. Promised to reschedule and call - no call. I called repeatedly over many weeks and left numerous voicemails - no response. Finally in July I tried the online text feature. Received a text from Lee who informed me they had no loaners for 2 weeks. Scheduled an appointment then told no loaner. I was told she would contact me - again weeks have passed and still no call. See copies of texts attached - texts speak for themselves - this is definitely a "buyer beware operation.""
"Employees were too rude to even speak, say hello, can we help you, etc. Left my car (white) door covered in oil/grease - something black. Same for the steering wheel and gear shift. Just gross! "