2 South Dakota BMW Dealers

Luxury Auto Mall of Sioux Falls BMW can’t/won’t (take... - Helen B

Luxury Auto Mall of Sioux Falls BMW can’t/won’t (take your pick) fix my car even though its covered under warranty. I have a 2020 330i xDrive that I have been leasing since 6/13/2020 and brought into service 6/25/2020 after spending several hours of my precious time on the phone with BMW Connected trying to get the remote services to work in the car-they told me then it needed a new Head Unit which is a $4k repair. So the car has been parked in my garage and I drove my BMW wagon throughout the winter-now its Spring, so I thought I will see if they have fixed this issue yet as promised by now "Should be fixed" and again after spending hours on the phone on hold and troubleshooting with BMW Connected it still doesn't work and hasn't been fixed (outside of replacing the Head Unit). This dealership keeps passively blaming the app because it is a $4000 repair they don't want to take responsibility for but is covered under my bumper to bumper warranty so I had to go in to BMW and prove it has nothing to do with the app and by once again (for the 101th time) getting BMW Connected on the phone to send the remote commands (Roadside Assistance) to unlock the car-failed, honk the horn-failed, pre-conditioning-none of the remote services work on the car-then had to wait to get a case #. Today is 4/6/2021 and they still have not reached out to me to get this fixed even though they already know the issue they don't want to take responsibility for. I spoke with BMW Connected last week and they advised all dealerships were aware of this issue because there were several of these model BMW's released with bad Head Units and the only remedy was replacing the Head Units and was confirmed this is covered under warranty. So I went to my dealership and of course they know nothing about it and still try to blame the app. I left my car and told them I wont pick it up until it works this time with or without the app...The same thing the app should do you can get on the phone with BMW Connected and have a human do by sending the same commands directly from their control tower to the car...they returned a failed message every time just like the failed messages I receive in the app-meaning that ROADISDE ASSISTANCE doesn't work....I will update my posting upon conclusion. I’m leasing a brand that’s supposed to have all the bells and whistles, I’m paying for bells and whistles, therefore I expect bells & whistles!

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