I wish I had better news. - Tneal
I wish I had better news. Its almost been a year since purchasing a vehicle at the dealer. The sales person did a great job with no complaints. However, his coworkers in the finance and sales manager sectors lead an unsatisfactory experience as if they were afraid to call a customer back. I had multiple people telling me OPPOSITE things on the status of the vehicle for almost a week after it was paid for. During this time, I could not get an answer on where the title was and got to the point where I had to go to the dealer in order to find out (the customer should not have to chase the business). At this point, I was once again given the wrong information being told everything was at the registry, come to find out later that it was still not there...no surprise. All I wanted was the truth and made it clear I understand things can take longer than expected. It is concerning when spending a large amount of money that there is this much lack of communication to customers from the finance and business office. Shortly after purchasing the vehicle I had issues with the fog light hyper flashing... going back and forth with them showing videos and bringing it in they finally replaced it and almost tried to make me pay for it when it was still under ALL warranties. So that eventually got sorted out. Then, on an oil change they didn't rotate the tires saying they were already in good shape... they needed rotating just laziness. Recently I had my rear window broken from the rear defroster and defroster heating element melted this is a recall of my vehicle I called them to ask about it and see what they can do. In doing so, I got no where and they said it was already performed. What good is the recall if it does not even do anything?? This was obviously making me wonder if the recall was even completed or they just checked off the box saying they did it. This is a clear safety concern with melted wires inside my vehicle. All I was told was to contact GM which I then wrote an email to their executive dept. who did return my call but at that point I was already working with insurance to have a local shop replace the glass... someone who can be trusted.
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