I Bought a used 2017 GMC Sierrra Denali from UAC. - Dan Broyles
I Bought a used 2017 GMC Sierrra Denali from UAC. Sales transaction was pretty seamless. Was told by salesman truck had been well taken care of, with no issues, local owner, and I was making a good choice in truck. The outside of the truck was clean, the inside was not detailed and not what you would expect for that type of truck, but I let it pass. I drove 4 hours to get the truck from Idaho, and when I got home is where the problems starting happening. Long story short, after taking the truck to my brother in laws auto mechanic shop in Kennewick WA, UAC sold me a truck with bad transmission, bad truck battery, bad cell phone charger, rotors were warped, both shocks and struts leaking oil, and trailer brake controller started showing up after I brought the truck home.. Contacted service manager in Ellensburg, and basically she told me truck sold as is no warranty. After some complaining, they offered to replace the transmission under a customer appreciation program, and told me out of pocket would be $500, but I would need to bring truck back to them, and they would look at the other items. So I drove the truck back to them and they replaced the transmission, but would not replace anything else that was bad that I mentioned before to them. They supposedly did a 120 point inspection on truck before selling, and I got the inspection report, you can see where these items were suppose to be repaired in UAC shop, but they crossed them off and didn't repair the items. I got this report after I started having all these issues. I inquired about why the repairs were not made, there response from the general manager, was that the work was not authorized. Once I got the truck back, they charged me $1500 for the warranty transmission work, where I was told from the lady service manager, it would be $500, and they charged me for the inspection and diagnosis of the items that they knew were bad already. Needless to say I had to make all the other repairs to this truck at my cost, and at this point, I am into a new truck cost. I was led to believe the truck was in sound working condition, which it was not, they sold a truck, they knew needed parts repaired and fixed, and they told me otherwise. They would not take any money off the sales price as it was an internet special and AD said call for special pricing. When I asked, they refused to take any money off the asking price. Whats the point of the internet special asking price? The whole experience form UAC was the worst dealer experience in the 5 trucks I have bought over my life time. When I picked up the truck from dealer, the sales rep nor the service manager nor any member from management could front me, and give the truck keys to m, or even express some sort of apology. They had another sales guy, whom I have never seen and met, give me the truck keys. None of the people I dealt with, had the xxxxx to meet me. Beware of this dealership and before buying a truck from them, take it to another mechanic to go over truck. Either there mechanics are incompetent in there repairs and diagnosis, or the management just plain sucks on pleasing the customer. I will say my salesman Riley, answered my questions and got back to me in a timely fashion, but I am sure his hands were tied from management. I wont go into the details of licensing, but it took several weeks to get paperwork from UAC to go to my local DMV, which initially they told me this would only take a few days. Overall, worst buying experience, customer service, service department, and not even a 1 star experience. UAC knows who i am, as i was always referred to them as that guy from IDAHO.
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