12 Colorado Cadillac Dealers

Just like family when you walk into the service center. - chris

Just like family when you walk into the service center. They always treat you well and do the best they can for every customer.

We bought a 2016 chevy 2500 High Country from Alex Marin... - Hallsauctionservice

We bought a 2016 chevy 2500 High Country from Alex Marin at Turner chevrolet in Montrose, Co and had an excellent experience! We appreciate his professionalism and will certainly be back to Turner!! Ronnie and Rhonda Hall

Lost my cash sale yesterday. - Jfazzino1

Lost my cash sale yesterday. Told them I have 30K cash Took a truck for ride left a trade truck there yes its a 20 year old truck 2007 Chevy nice interior high mileage.. etc when I came back they said we can only give you 1750.00 trade for your truck not even average trade in value and pretty much invited me to leave. Hey if you think i had 30K for a car did you not think I had 6 or so more. They didn't even offer me to come in and look at figures

poor customer service - nobody answers the phone called - dmikeowens55

poor customer service - nobody answers the phone called every dept at the location - service deptmultiple times, ,sales, finance, receptionist - nobody answers the phone - a basic fundamental of operating a business zero stars

Amazing sales experience from research, to ordering, to - clarkkent

Amazing sales experience from research, to ordering, to the final purchase of our 2022 CADILLAC ESCALADE. There was no pressure, no ridiculous dealer mark ups, no nonsense and wow.... I don't know what else to say except I am grateful they were so easy and awesome to work with.

We were greeted by Ross Gutierrez, a sales consultant. - Cindy

We were greeted by Ross Gutierrez, a sales consultant. He was awesome!! We bought a car from him and would highly recommend him to anyone!!

My sister purchased a used vehicle within her budget with... - JKW

My sister purchased a used vehicle within her budget with help from Jesse. Jesse was outstanding, flexible, answered our questions, was very respectful. I was with my sister when she viewed, test drove and purchased the car. I did the best I could to check for obvious signs of issues, to include crawling as far under the car as I could looking for leaks, in clear view of Jesse. I suppose I should've asked him if they could put it on a lift (not sure they would or even could), but I made the fatal mistake of trusting that a Cadillac/Volvo dealership had certain inspection standards. I was told that in the course of the 5 day, 300 mile "warranty/guarantee" that the dealership would work with us if any major issues were found, that their customer service/reputation meant a lot to them. Purchased it 2 Jun, drove back to CO Spring. Next day, it was leaking oil, several drops under the car at every stop. We weren't able to get it inspected at a local dealership until 7 Jun (1st available). In short, major pre-existing leaks were found with estimated repairs equaling about 1/3 the purchase price. (trans oil pan, upper engine oil pan, oil cooler, head gaskets, etc). I could accept "minor" leaks and issues given the age/mileage of the car, but thought this excessive. The Rickenbaugh inspection report made no mention of these issues. Again, I expected a Volvo/Cadillac dealership to have decent standards. E-mailed pictures of the leaks and inspection report later on 7 Jun. Contacted Jesse 8 Jun to confirm he received it--he hadn't so I re-sent it and was told the used car sales manager would contact me. Jesse would not give me his name when I asked or an expected response timeframe--I was ok with that and figured they needed time to review/assess the way ahead. We weren't asking for them to cover the entire repair, was just hoping to perhaps "meet in the middle" or re-inspect the car to verify the findings and go from there. Frankly, just the courtesy of a reply would've sufficed, if even, "sorry, can't help you" was it. One week later, after a few check-ins with Jesse to ensure my info was relayed, no contact. I had to research the staff directory and call a few other folks at the dealership to get Symonds' name and number. Left him a VM afternoon of 16 Jun, also left VM with Inghilterra. Trying to resolve this at lowest level possible but noone returns calls. (to be fair to Terry I, just left him a VM a hour ago). Ultimately, I get it, buyer beware, especially with used vehicles. However, I'd expect better customer service and standards from a Volvo/Cadillac dealership, and at a minimum, the basic courtesy of a return phone call within 1 week. I could've purchased a vehicle with these issues and lack of customer service from a shady establishment and gotten a better price. So, moral of the story is, don't blindly equate Rickenbaugh Cadillac/Volvo with higher/quality standards or customer service than any other dealership. I'll make my way up their "chain" until someone talks to me. Will update this if there's decent resolution. Way to go Rickenbaugh--nice way to treat a military family member with limited budget. AND, I shared with Jesse that I had a 2018 Infiniti Hybrid (in perfect condition, way under mileage, easy sell) I was considering trading in for a Cadillac within a few months...won't be with this outfit.

I’ve purchased 2 brand new trucks in the past,my family... - Unhappy customer

I’ve purchased 2 brand new trucks in the past,my family as well has purchased their vehicles from Wilcoxson and have always taken the vehicles back for maintenance or whatever the case may be, my 2003 GMC truck was badly vandalized the weekend of the 4th of July to where the driver side door lock and steering column were severely damaged, had the truck towed down to Wilcoxson and was told parts were on back order, I get that sometimes it happens,the way I found out was I called and was informed, no follow up with the service department whatsoever, I called this past Monday to the parts department instead of the service and they informed me that they were in (supposedly) haven’t received no follow up from the service department to confirm it.I’m starting to regret having taken my truck down there for repairs, I hope that everything is fixed correctly,if not I will definitely return till it is,

Service: None. Bill: Big. - MountainMan

Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.

Unfortunately I needed to talk to someone. What I got... - garcinder

Unfortunately I needed to talk to someone. What I got was "make an appointment and bring it in, we'll look at it". NOT HELPFUL!

I have been to several dealerships but this has been the... - proudchevyowner

I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.