15 Kansas Cadillac Dealers

Car shopping is one of my least favorite things to do. - J Harding

Car shopping is one of my least favorite things to do. After six long months of searching for a car and a terrible experience with another dealership we found the perfect car thanks to Mike. The car we bought came into the dealership the day we bought it. Contacted Mike for pics and he had them to me asap. Everything was accurate, no surprises. We were in and out in an hour. Shortest time ever spent at a dealership. They went above and beyond to accommodate us. Couldn’t be more pleased with our experience and Mike. Will do business with them anytime we need to update vehicles which thankfully won’t be for awhile since we purchased our gem! Thanks Mike!!

Moved to Hutchinson 3 years ago. - TAZ46MEDIC

Moved to Hutchinson 3 years ago. I have been a customer since then. Always a good experience. my car is well cared for. My service advisor Jody,l is a wonderful gentleman I appreciate him and the mechanics that take such good care of my car

Midway will get all my future business. - Rod Lekan

Midway will get all my future business. They gave me $4000 more for my trade in than Davis Moore offered me. Also, they gave me a discount off of my new Jeep order, Davis Moore wanted full MSRP. Their document fee is lower, and they didn’t require a non-refundable deposit either. And are very friendly.

My experience was great. - lauralee_hickman

My experience was great. I was told I would get a free car wash. I didn’t get that. I was looking forward to that.The gentleman that helped me was very courteous and explained to mean the cost and free things that were entitled to me.

I recently had to purchase a new vehicle due to mine - K.willia817

I recently had to purchase a new vehicle due to mine having engine problems and Dale Willey was the place I chose. I worked with Shannon, and he was very kind and helpful. My review is lower because of the service department. I had my car brought in to the dealer to look at (I’m new to the area) and was told multiple times that a part was on the way, and given expected timelines. When I finally bit the bullet, I feel that I was not told the full scope of what was going on with my old car, and that they were keeping information from me. I would rather go to a local mechanic for major fixes, then use this service department.

Zero stars isn't an option. - Jonathan B.

Zero stars isn't an option. Chris, the service manager, is awful and ignores you. Their extended warranty is a scam. The most mismanaged service department I have ever experienced. Sales team was great, but that's what you'd expect. When I bought my car they said they would do a full inspection, and fill up the tank up with gas. They gave me the car on E... not very confident they even inspected it either. TLDR: Service department is holding my car hostage, they aren't even working on it, and the warranty company is unresponsive. They also invent issues to charge you more, they have tried this scam twice. Summary of my experience so far: 1) Brought my car in for routine maintenance, plus to fix the passenger chair controls (controls fell inside the chair). They didn't even look at the chair issue. 2) Bring my car back the next day so they can look at the chair issue. This visit took twice as long, even though it was for one specific issue. For some reason, they did their routine inspection video again, and miraculously discover that my air filter needs changed... why wasn't this addressed during my previous appointment, literally a day before? Either a dishonest attempt to get more money, or their techs aren't good at their job and didn't notice/check the first time. The service manager Chris completely ignored my questions as to why they were even doing a full inspection again, and why they didn't mention my air filter the day before. To make things worse, the chair control isn't covered, even though I purchased the bumper to bumper warranty. They wanted to charge $300+ just for the part. I looked at it myself, and was able to pop it back in place... Embarrassed for the service team, and angry they would try and charge so much money when it didn't even need to be replaced. 3) One year later now and my transmission is having issues. Bring my car in Tuesday, it is now Saturday and they haven't even began working on my car. Chris keeps telling me he will call me with an update, never does, and I have to call every day. His excuse? Waiting on the warranty company... either the warranty company is ghosting him, or he isn't trying that hard to reach them. Meanwhile, I'm left with no car, and they conveniently don't have any loaner cars.

Service was timely and done correctly. - mdorr1

Service was timely and done correctly. Didn’t get pressured for other service items on visit. Service advisor was Brian Cox.

The reasons I will not buy from Joe Self BMW - Rhonda Wills

I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.

Great dealership and awesome employees. - Chris76544c

Great dealership and awesome employees. Would recommend to everyone. Easy to work with and they don't harass at all.

Great service as always - Buick

Our overall experience for both buying our vehicles and service of vehicles for almost 30 years has been 5 star. Highly recommend the entire staff.

Warranty work - G-Mail

Doug Richert has the best and most professional service and sales staff of any dealership I have dealt with. They go above and beyond in making sure your car buying and service is a great experience. You are important to them and they show it. Bernard Bennett is a fantastic service consultant, really goes out of his way to help you and to see the work is done right, he really makes you feel like a very special customer. A great dealership, I highly recommend Doug Richert Cadillac, great sales, great service.

Awesome!!!!! - Vette2

I just purchased a vehicle from this dealership and my salesman was the GREATEST that I have ever dealt with and I have purchased many vehicles but J Lynn Sullivan is the best She called when she said she would, she treated me as if I was right there with them, she was honest about everything concerning the vehicle, she was honest about everything she could do and couldn’t do and delivered on EVERYTHING she promised. I will without a doubt purchased again from here because of her!! She made the entire process simple and when something wasn’t correct she made sure it got fixed and that’s important when purchasing a vehicle online. J Lynn again than you and whomever you work for they need to know the asset you are to this dealership!!! Awesome!!!! Please thank Milton for me as well, you all are great!!!!