I’ve been with Bergstom for probably 40 years and - BdMTom
I’ve been with Bergstom for probably 40 years and satisfied until the lat couple of visits. The last before this visit was $209 for an oil change and to fix an electrical problem with my trailer plug that kept blowing fuses. I told them I had the extended warranty but they told me that info was upfront and they couldn’t check to see. Hence, $209 for my oil change and fuse replacement they couldn’t find the cause of. I took it to Westside tire and they fixed it in 15 minutes no charge. Now I took it to Bergstroms last week ( only because I had a Chevrolet/Onstar notice that I had an engine transmission. They told me it would be $149 just to read the code?????? It turns out that I had a faulty heat sensor for the transmission. Good news was no charge for reading the code because it was covered under the drive train warranty. Bad news is that I was there over 2 1/2 hours for the oil change, tire rotation, new wipers, and reading the code. The only reason I went to Bergstroms and not Westside was only because of the code. Otherwise, Westside CARES about their customers, tire rotation is free and I’m out of there in 30-45 minutes. I own a business and I can have my employees put all the nice, and fluff on a customer promise. But If I, my employees don’t deliver on their word, I’m out because someone down the street will deliver. As I have said, I have purchased a gazillion vehicles from Bergstroms. Always because of my comfort and satisfaction. But times change, customers don’t. Loyalty is earned not deserved. Up front pricing is a joke which can be seen by anyone with high school math. The original relationship between a repeated buyer and a salesman who was actually a sincere friend are gone. I was operations manager for UPS for 23 years and I knew the game but my genuine sincerity with my employees made me a superstar. No xxxxxxxx, no lying to anyone was my rule and my success. I’m sorry, I don’t mean to bad mouth anyone. You have fantastic employees, a vision, and the desire to be the best. But unfortunately not everyone has that desire or motivation to be the best! Best wishes and still a dedicated customer. Thomas Herbert
Read More