I scheduled an appointment for an oil change with the - morrison.sandy
I scheduled an appointment for an oil change with the dealership, it was confirmed via email and I showed up today at 3:00pm. The gentlemen at the counter was very rude and said, "we don't schedule appointments online." I showed him the email and he just said, the gentlemen then said, "well that person no longer works here". So the question becomes, do you take appointments online or don't you? The proper way to handle this would be to try and help. Nope. I was told I have to leave that there are not appointments for weeks for an oil change. I suggest you update your website and publicly state there that you no longer take appointments online. We'll never return, and we'll tell everyone we know not to do business there either. Never been treated so poorly, and I did everything right, they did everything wrong. Customer service is simple really, "I'm sorry that happened to you. You are right, we should have changed our website to notify customers that we are no longer taking appointments online. Let's see what we can do to make this right." But no, couldn't do that. Not sure how you would trust them with your car when they are so disrespectful up front.
Read More