I made an appointment 2 weeks in advance for my Blazer's - LG
I made an appointment 2 weeks in advance for my Blazer's first oil change and tire rotation, because we were travelling through Salt Lake. We arrived for our appointment at 1:30 pm, and asked for the shuttle because we had waited to have lunch until we got there. Plan was to grab lunch while the Blazer was being serviced to save time to get back on the road to WY. The service advisor checked me in, and said the shuttle would be 10-20 minutes, and he would come get us in the waiting area. We went to the waiting area, and waited for an hour and 45 minutes, no shuttle driver ever showed up. The service advisor came to give us the paperwork and said we were ready to go, we said something about the shuttle driver, and he said "Oh, I don't know where he is, he's not answering my calls" Well, that doesn't sound like a reason to be concerned. With an appointment, almost 2 hours waiting on an oil change is unacceptable. After we left, I was looking at the receipt, which noted that the tires were not rotated because they couldn't find the wheel lock. No one asked about,or called me since we sat in the waiting room the entire time. The wheel lock was in the glove box, so they didn't look or care to find it. Not to mention, its a CHEVY dealership, they don't have wheel locks for their own vehicles? Since it was the complimentary oil change and tire rotation, they are charging Chevy for the service visit, which seems fraudulent to me, since the service was not performed completely. When I tried to complete their survey, it wouldn't accept my one-star rating and told me the survey wasn't valid anymore. How convenient. Guess that keeps the reviews up if you don't accept the true reviews. This dealership needs to hire more people or book less appointments to actually give service to customers. Very poor representation for Chevrolet, who I am going to contact as well.
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