I believe Sunset Chevrolet is both intentionally - RippedOff
I believe Sunset Chevrolet is both intentionally dishonest and flat out incompetent. I understand my unique circumstances won’t apply to 95% of their potential clients but I do think it shows the lack of integrity, care, and overall customer appreciation which any potential client should take into consideration before giving them your business.
I live in Arizona. It is currently very hard to find Chevrolet Suburbans and Tahoes. I happened to find one online at Sunset Chevrolet. They were asking $5,000 over MSRP (I hope people take note of all the dealers gouging their clients during these times) but I understood the supply and demand so agreed to make the purchase. I had 5 requirements for the purchase. Black exterior, black interior, captains chairs, cooled seats, and the rear view mirror being a camera.
Obviously it’s pretty easy to see what the color is, see the seat configuration but most pics won’t show if the rear view mirror is a camera or not so I asked my salesperson Doug to please go check in person. Doug comes back and assured me it had a camera for a rear view.
After closing the deal I set up for the car to be delivered. Upon delivery I didn’t have a single document to say I bought the car, no registration, no temp tag, but most importantly no rear view camera. Doug flat out lied to me. At this point there’s not much I can do. I accept I got burned. I’m now 2 months post purchase and I’ve yet to receive the registration I paid them for with the purchase. After doing all the leg work myself I find out they miscalculated my tax, registration, etc and for me to legally register my car I need to pay the MVD $850. I call them assuming they’ll handle it. Nope!!! Apparently their miscalculation is my problem and my expense. They 100% agreed they messed up. However I’m on the hook and they could care less.
Stay away from these people. They’re both incompetent and dishonest.
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