Ever since Benchmark became Voyles it's been nothing but... - revblackshadow
Ever since Benchmark became Voyles it's been nothing but problems, and I've been a customer since 2007.
My Ram was presenting with a knock in what I believe to be the suspension, and a fluctuation in RPMs at cruising speed. I had them do a cursory check twice during normal service with nothing obvious being reported by the mechanic, but the problem continued. I was about to exceed my warranty, so decided to schedule a service appointment for diagnosis of the problems. Unfortunately, the service appointment couldn't be scheduled anytime in the immediate future, so I was left waiting for several weeks before anyone could look at it. The time arrived for me to drop off my vehicle, and upon drop off, I communicated to the service advisor Antwan that I needed to be made aware if the problem couldn't be resolved / diagnosed that day so I could arrange for a ride, as I live an hour out of town. I was told that he would do so, but 3 o'clock came and went without any communication. I figured he must've gotten busy, so I coordinated my ride, and didn't hear from him till 5:30 well after the time I would have needed to arrange my getting home. This was warning sign number one.
Due to the nature of the issues, I tried to provide ample opportunity for the problem to be diagnosed, but after two days of no comms, I decided to call that Thursday. So vehicle dropped on Monday, and I initiated the call on Thursday. Left three messages with no call back. Called Friday, left three messages with no call back. Finally, was able to catch Antwan on the phone, and after a long hold, was told that the tech hadn't been able to determine the problem yet. Fine. I understand things take time, and we agreed to speak at 1 o'clock on Monday the following week. (This was also my b'day weekend, and I was left with no vehicle to get around.) On Monday, called at the agreed upon time, left a message, with no call back. At this point, I'm tired of being put on hold, leaving messages, and otherwise not having any communication with my service advisor other than that which was initiated by me. I figured calling the service manager would be the next level of escalation, so I call David Sparkman. Two messages left, no calls returned. Call later in the day, and happen to catch Antwan on the phone who again tells me the tech knows nothing, my truck is in pieces, and they need another day. Tuesday, I call the service manager again at 2 o'clock after not hearing from anyone all day. I'm left on hold for forty minutes after I was told he was coming to the phone, and would speak to me in ten. At this point, there's no one else to call other than the General Manager, Jackson Haigan. I leave a message with Jackson citing all of the troubles I had experienced, and within 5 minutes of doing so, have a call back from both the service advisor and manager, but no call back from GM. I'm promptly told that they will be putting my truck back together, no problem was ever able to be diagnosed, and I'd be able to come pick it up that day. No charge for the truck being there, and was told that the TCM had been flashed, trans fluid replaced, but my invoice doesn't indicate that any of that had been done. I understand if for billing purposes the invoice had to be drafted this way, but now you have no history of what was done to my vehicle. Oh, and the knock in suspension was never even looked at.
Long story longer, the vehicle drives worse than it did went I brought it in. Instead of fluctuating RPMs at cruising speak of 60mph, I now have hard shifts, loss of power, sputters, and fluctuations occurring at all lower speeds... not just 60mph. I've left multiple messages trying to resolve this issue with Antwan and David both, but surprise... no calls back. We're going on 3 weeks with no comms. I have no recourse other than leaving a review, contacting BBB, and coordinating with my lawyer. I've been more than understanding this entire time, and my only desire was better communication. Serious lack of professionalism here. Go elsewhere.
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