Groove Jeep will call the Silverthorne Police on you.... - Very Unhappy Customer
Groove Jeep will call the Silverthorne Police on you. Beware!!! Worst Service Department Ever!!! Avoid at all costs!!! They will call the Silverthorne Police on you!!!
Jeep Service has gone in the toilet since Groove bought the dealership. Not my first problem with this incompetent group. This time the engine light came on on my Jeep Wrangler and I called for an appointment, and was told to drop off the car the next day. Actually dropped it off the night before. Turned out to be a sensor that failed and they said they would have it the next day, and the service call would be completed the next day (that is today) along with other services that were due that I requested. So after calling numerous times today with no answer or call back, I finally drove over at 5PM only to find out that they had not touched my car all day and really had no idea when the work would be done. Guess they just assumed I did not need the car over the weekend. Finally gave up and just took the car without the service being done.
Over the last two days, I have called 6 times and no one answers a phone, and no one returns a call. I was told they called me this morning to tell me a part was not available. I did not receive a call and no message was left. I really hate to be lied to. The only way I can get an update is to actually drive to the dealership. The have one person working the service desk for all Jeep/Chrysler/Dodge/Ram. Not her fault!!! They tell me the problem is lack of personnel. If that is the problem, then maybe they should significantly reduce the number of appointments they are accepting. And maybe the Service GM should get out of her office and answer some calls. Or maybe get a salesperson who is standing around doing not much of anything make a few calls. Done with this place.
FOLLOW-UP. So the Silverthorne Police just left my house. The GM of the dealership called the police and claimed that I said "who do I have to shoot to get service around here." Never said it. Never even insinuated it. And they had no video to support it. I did walk into the GM's office in the middle of a meeting, which included the head of service, and said they had the worst service department I had ever experienced. Guess if you speak your mind, they call the cops. Again I repeat, avoid these people at all cost unless you want the Silverthorne Police at your door.
Read More