You can not pay me to take down a post that is TRUE! - Kenisha
You can not pay me to take down a post that is TRUE! Andrew called the warranty company and stated that my part went bad due to corrosion according to the warranty company, so they denied the claim. Andrew is stating he did not say that to them. Both parties claim to record calls, so why not go back and review them. Instead, both parties is giving me the run around. At the same time, I paid for an inspection in which was suppose to go towards the balance once the work was complete. However, after my claim was denied, I had to pay out of pocket for the work. When I get to the dealer, Andrew was gone and the young lady stated that he does not come back until Monday Aug. 8. On the 8th, I went to the dealer, spoke with Denise, and she tried to call him, but no answer, so she stated that I had to wait on Andrew, so I waited for an hour for him to get there at 9am. I waited for him to get settled thinking he was going to come out, did not happen so I know on his door between 9:15am-9:20am, asking why my bill did not reflect was inspection fee. He stated due to the way the mechanic get paid, this is how the bill has to reflect. I left his office stating to him I was going to call corporate, and ask questions. The young lady at the cashier booth gave me 800-992-1997, which landed me to Donna White because the number was not to corporate. So I spoke to her about my inspection fee and how it was not on my final bill. She took all my information and stated to give her an hour. She returned my call between 11:20am-11:30am asking if Mo, and I stated no. She then went on to stated that he had just got out a meeting and she was going to find out so give her a minute and she will call back. She called back about ten to twenty mins later stating Mo could not call back because he had to leave to pick up his child, but he approved the refund, and the will go back on my card.
I received a call on Tuesday Aug 9, from Andrew around 10:30am stating corporate was on the line, and he wanting to see why I was not happy. I explained to him, the same thing, my inspection fee, and the fact the warranty company is stating he called in and stated this. We ended the call without corporate saying anything to me or ask any questions. I received another call from Andrew at 12:33pm asking me to remove the post and they will refund my inspection fee. I informed him that I spoke with Donna on yesterday and she handled it. He then changed the subject to the warranty people, so we called them on a three way call.
ON yesterday Aug. 11, I called the warranty company to check the status of our call from Tuesday, and they are stilling having a problem with the way Andrew first report the claim on Friday August 5th. So I decided to call Donna back and let her know that I received the refund and still was unhappy with the way the warranty issue was handled. She went on to tell me that I need to blame the warranty company because she spoke with Andrew and he stated that he did not tell them that. I then went on to tell her about how he called and ask me about removing the post and he would give my money back, she did not comment to that, instead she went on to insist that I call the warranty people.
At 5:14pm, I received a call from Andrew, stating he was with Mo, and was wondering if I took down the post because Donna was under the impression that I was going to do that. A LIE! I never spoke with her about me posting anything the day she refunded my money. I had just meant that to her when I called her at 3:46pm, and now you calling and stating this. When Andrew made this offer to me, my refund was already processed. He then went on to talk about the warranty people and forwarded me what he sent in to them, stating that he did not state that and the warranty people just do not want to pay for the claim.
First off, if that's not what you stated, pull the call record, and play it back to them to end the blaming.
Second, this is not about money, so NO, I will not take my post down. This is about customer service and the way customers should be treated. I feel that I would not had to pay nothing but my deductible if Andrew had sent in the information the correct way to the warranty company, meaning uploading and sending all necessary documents like pictures and other things they send, and not placed a phone call that now has caused my claim to be denied. But again, no one wants to pull the recorded call. And then to top it off, Andrew called to see if I removed my post. NO! I'm not removing anything, someone needs to take ownership of this mess, and its not going to be me. And YES, I still want to speak with corporate. Its seems to me, that I need to get my Attorney involved so that someone could own up to this, and get the recorded call, because I'm not getting any help.
Very Upset Customer
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