43 Massachusetts Dodge Dealers

My wife and I bought our car at Imperial Chrysler in - dustinsantomenna

My wife and I bought our car at Imperial Chrysler in Mendon, MA and truly had an easy and pleasant experience. I usually dread this type of thing, but this was a totally positive and low pressure process. We researched several specific vehicles in the area that we wanted to purchase and we made Imperial Chrysler our first stop since we live locally. Kelsey Legeny, our salesperson, was super professional and flexible. She showed us around a 2021 Nissan Armada, explained all the new features and functions in the vehicle and let us take it for a test drive. We loved the vehicle! And when my wife and I sat down with Kelsey to talk about possibly making an offer, we showed her an internet advertisement for that car, and Kelsey and the team at Imperial Chrysler honored it no problem. We didn’t even go to the other dealerships on our list, because this car was the best priced out of all the ones we researched. We also had a great experience with the financing, which is something that I also dread as well. I came in with a pre-approval from a local credit union that I have used before, for a good APR rate, and was planning on using them again. However, we sat down with business manager David Kerr, and after some researching other options, he was able to beat the rate that I received from the credit union by a significant amount. The car we bought came in below what we were budgeting for, and they were so easy to work with. In the past 15 years we have bought 3 cars at an Imperial dealership. They have a lot of cars available, are very low pressure, and easy to work with. We took the new car home and are very happy with it and our experience with Kelsey, David, and Imperial.

Everyone seems happy to be there very personable and - Tburke0704

Everyone seems happy to be there very personable and respectful. Outstanding work answer question as soon as they can.

Awesome Gerry Good was great to work with. I was in and... - Jennblake25@aol.com

Awesome Gerry Good was great to work with. I was in and out with new lease in under 3 hours . No struggle or back n forth was just EASY.

Jeff Andrade and staff were professional with handling my - Dunkin

Jeff Andrade and staff were professional with handling my purchase of a new Cherokee. Outstanding!!

Very easy to do business with. - Cjh

Very easy to do business with. Saw vehicle on internet, told dealer I wanted to buy. They came to me with paperwork and will be delivering today. Couldn’t ask for better service.

Dave Beard was quite a professional help me pick out the - jfb361

Dave Beard was quite a professional help me pick out the best truck for me in my business

I’ve been a customer of theirs for 5 years now and the - Bjdevelis

I’ve been a customer of theirs for 5 years now and the have always met and exceeded my expectations.

Great experience Very professional Made the - sherm4477

Great experience Very professional Made the experience in purchasing a car Extremely enjoyable again Thanks

Lundgren made everything as easy as possible, delivered - dhaselton

Lundgren made everything as easy as possible, delivered truck on time, clean with a full tank.

Even in a tough car market Planet Franklin worked to earn - PattySue

Even in a tough car market Planet Franklin worked to earn my business. No games and great service from Harvey and Tiffany. Thank you

Sean at DeLuca provided me with my quickest most friendly - Bsh69

Sean at DeLuca provided me with my quickest most friendly buying experience I have ever had at a dealership. No one likes the car buying process but they made it so easy and gave me a very fair deal given the current market conditions. Absolutely recommend anyone in the market for a new or used car to see Sean at this place!

I bought a Jeep 20 days ago, but there's issue between - amy2952@yahoo.com

I bought a Jeep 20 days ago, but there's issue between the title. It's look like there's not going to be a deal, but I don't know yet. I am waiting until the end of this week

A couple months ago (approximately December) I had a - JeepWrangler09

A couple months ago (approximately December) I had a scheduled oil change and told them I had a rusted bolt on the door of my 2020 Jeep Wrangler. The person I spoke with personally walked me over to the body shop and explained the issue to the manager, Anthony. Anthony took photos of the bolt and told me he would file a claim and it should be under warranty and to expect a call from him. Several months passed and I had not heard from him and called Jeep to schedule my next oil change and asked to be connected to the body shop to get a status of the replacement part. I left a message with the receptionist and did not hear from him. I called a week or so later and the receptionist told me he was out at lunch and would call me back. He called me back shortly after and told me he would look into it and would call me in a couple days. He never called back. After a couple weeks I called back and the receptionist left a note on Anthony’s desk to call me, he never did. I called about a week later and the receptionist left another note on his desk. He called me shortly after and seemed to be annoyed I had called again and it made him look bad by not returning my calls. He told me he was too busy and he never ordered the part or placed the claim. He told me he would call me in a couple days and it has been just about two weeks and he never called. I would not recommend this dealership for any body work. Anthony seems to be inconvenienced by such a minor job and is putting more important (expensive) jobs first. I will be in search of another dealership for oil changes and maintenance.

I purchased a used 2015 CRV Honda from Premier. - NANEEE

I purchased a used 2015 CRV Honda from Premier. When I test drove the car it had not yet been fully serviced, and I noticed a hesitation, which I discussed with the salesman who assured me that Premier throughly evaluates and services all their cars before they leave the lot. It was the exact model and year of car I was searching for, and I felt Primer had the best price, and offered the best trade in value. It took a few days to service the car and after the service I felt a vibration, which I brought to the salesman's attention. I brought the car to my mechanic and he ran tests on the vehicle.... I will not bore you with the lengthy process or details. In the end the car needed servicing because of what my mechanic found. It took about a month of communications with emails, calls and some direct conversations, to address my concerns with Premier but finally action was taken on repairs. During the discussions whenever I communicated with the Store Manager, Al Testa, he would respond to my concerns the same day or by the next day upholding Premiers commitment to quality customer service. I appreciated that I could speak to the Store Manager directly and he did take the time to listen and address my concerns. Justin Thomas, the Salesman, did his best to answer my questions, and concerns and I found him to be very attentive. Later in the process Shawn Sturdevant, Service Advisor, supported and arranged for all the services my car needed. I found Shawn to be very respectful and professional in all my dealings with him. His courtesy and email communication assisting me was most helpful in the way that it all turned out to be the best outcome for me as a consumer. What I learned – It is best to go to a reputable dealer, like Premier, where quality customer service is a priority. I really appreciated Premiers honoring of our agreements even though it took some time. Because it took time Premier also provided me with a gestures of good will replacing my floor mats from plastic to carpets. From my I experience I am confident recommending Premier because in my situation they clearly put customer satisfaction as a #1 priority. Sincerely NM

Went to the dealership after doing some homework online. - Galway1000

Went to the dealership after doing some homework online. The vehicles that I was interested in were available and priced as advertised. The sales manager , Steven Barry was extremely professional and helpful. Within a few short hours, I had selected a vehicle and completed the purchase . Steven went in to great detail with the different purchase and finance options. He also was was most helpful after the sale setting up and customizing the vehicle features to best suit my needs. I would definitely recommend adding Quirk and Steven to your short list for your next vehicle purchase.

I drove about 40mi to the Sudbay Jeep dealership because - TJSII

I drove about 40mi to the Sudbay Jeep dealership because they had the Grand Cherokee L I was looking for. They confirmed they still had it available and had the Jeep out front to test drive when I arrived. From start to finish the staff were great to me very kind and efficient. They made the process of trading my old Jeep and leasing the new Grand Cherokee L hassle free. They were even able to deliver my new Jeep to my home in Quincy and take my old one back with them next business day. I’ve purchased or leased 5 vehicles in my 19 years of driving and this was by far the most enjoyable and easy experience I’ve had at a dealership.

Awful. - Jf512n

Awful. The tech reinstalled my tire improperly and it came off while driving. I had to file a BBB complaint to get it done without charge. The Jeep has never been the same. Be careful!

I recently purchased a 2021 ram from this dealership... - Brian

I recently purchased a 2021 ram from this dealership after shopping many dealerships. My saleswoman was Ashley and throughout the whole process she was very knowledgeable and professional. Ashley made my buying process a smooth transaction from start to finish by answering all of my questions or concerns.

Arty Waltch was amazing in helping us find the right Jeep - Ana Nunes

Arty Waltch was amazing in helping us find the right Jeep for my daughter. He was super attentive and helpful and did a great job overall! Highly recommend buying with him!

Jason & Oscar in service was very helpful and honest and - jlocke

Jason & Oscar in service was very helpful and honest and took good care of me even though I bought my vehicle at a different Dodge dealer that wouldn’t even look at my vehicle for weeks, I would definitely bring my vehicle back to get service there and would probably buy my next Jeep or truck from them

ON 5/5/22, STOPPED IN TO GET REAR WINDSHIELD WIPER, WITH - happyguy

ON 5/5/22, STOPPED IN TO GET REAR WINDSHIELD WIPER, WITH NO APPOINTMENT. I KNEW IT WAS A FAIRLY DIFFICULT INSTALLATION PROCESS. ROB DE SOUSA, FROM SERVICE DEPT.,WENT OUT OF HIS WAY TO DO THE INSTALLATION FOR ME ,,,AND AT NO CHARGE! COULDN'T BE HAPPIER WITH THE SERVICE AND WOULD GIVE BOB DE SOUSA 10 STARS, IF POSSIBLE.

Last week I decided to purchase out my lease. - Jasl1900

Last week I decided to purchase out my lease. Sabastian and his team or awesome. The finance guy ended up getting me a great rate given the current market. Transition was easy and seamless, I’ve done this on my own before and it was such a hassle.

Absolutely horrific customer service. - Dwest

Absolutely horrific customer service. No follow through or communication once the vehicle is purchased. No one wants to do their job and you are passed around from one department to another. Totally unprofessional. Would give less than a star if I could!!!!

Avoid this dealership at all costs. - Bob

Avoid this dealership at all costs. I reached out to see if the dealership would be interested in buying my used Jeep, which was leased through Chrysler. They said possibly. That is all the information I gave to them. I then learned that, without my permission, they reached out to Chrysler Capital to ask about the payoff that I had on the lease. I never authorized this dealership to do this. It's extremely unprofessional and a total disregard of my privacy. I was stunned. Just awful. But isee most of the ratings for this dealership are low, so I should have known better.

They fill you with many empty promises. - Massauctioneer

They fill you with many empty promises. Tell you they want to sell you are car and drag you around for a few days while they do absolutely nothing. No communication, customer service was terrible and the sales person really did care at all. If you want terrible service this is the place to go. Otherwise go somewhere else where they car about the customer.

By far the worst experience. - Marc D

By far the worst experience. My friend went to the dealership and agreed to a price on a new 2022 Jeep Wrangler. He negotiated a price and upon of arrival the following day the dealership then proceeded to add an additional $10000.00 to the price. When he asked to speak with the manager he was treated very hostile and was told that was the new price. This is a complete example of bait and switch. Illegal, unethical, and immoral business practice by this dealership. I have spent 27 years as an executive manager for dealerships and this practice is saddening and in violation of the manufacturers dealership agreement. STAY FAR AWAY FROM THIS DEALERSHIP!!!!!

The staff were extremely friendly. - Phil2022

The staff were extremely friendly. They were easy to communicate with and met all my needs

We are very pleased with our purchase and the courteous - gailnsp

We are very pleased with our purchase and the courteous way our sales person, Michael Jenks, and the other staff treated us. Always patiently answering our questions, found solutions to our requests, went above and beyond to make sure the car had all we might need (ie manual for car, floor mats, extra key fob, etc). Car was clean inside and out. Michael took extra time to teach us how to use some of the apps (ie navigation, phone, heat/air cond/ etc.). Pointed out many aspects of the car we didn't know about or knew to look for, like how the roof rack adjusts. We are beyond pleased. We did a lot of shopping before signing with them. We have no regrets on the deal we got, the condition of the car or how we were treated. We highly recommend Michael as a person who will work to show you what you're looking for without pressure. He's very knowledgeable. We purchased a 2020 Pacifica used.

Honest, responsive, kind and knowledgeable. What more... - lizzie

Honest, responsive, kind and knowledgeable. What more could I ask for? This dealership is truly a pleasure to work with. We have purchased a car from them and get many of our cars serviced with them... And all the experiences have been so positive. Pros and cons are always discussed in an honest and straightforward way and I honestly feel like I am talking to a friend or neighbor rather than a salesperson. They treat everyone with respect, do what they say they will do, follow-up, and correct anything that needs correcting. They are a stand-up operation. 5 STAR ALL THE WAY!!