Worst Experience Ever! - denis.druta
Worst Experience Ever! if you want to deal with incompetent people go to this dealership; i usually do not take my time to write reviews, there are good days and bad days, but this one has to be heard! I bought a door pillar molding for my 2021 RAM1500 that flew off while I was driving and set an appointment with them to replace it, as well sun-visor paperclip that broke on a 1 year truck they told me earliest appointment would be in 2 weeks, which i agreed to and left the part with them with the note that they have the part, dropped the car in 2 weeks, they told me it should be ready by evening at around 4 PM I was calling them for an update - no one would answer; came myself to the dealership to hear that they do not have the part - i specifically mentioned twice when doing the appointment and dropping the car you got the part please make sure you install it; It got escalated to the manager that found the part, and assured me that both parts the sun visor and the door pillar molding will be installed next day by noon; Came next day guess what- they did not find an issue on the paper clip on the sun visor - i showed the Service Advisor twice already including the day before, that the paper clips are broken - he had to take the car back to the mechanics and show it himself for the 3rd time to the mechanics so they can realize it is broken and needs replacement; And the big surprise the molding that is installed is old and has scuffs and dents - not a new part anymore - the car is all dirty and dripping goof off, no one bothered to take the adhesive from the window and properly clean it; Again had to escalate to the manager - he advised he will fix all that and call back, guess what 3 weeks and counting no one calls back. Worst experience!
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